Frequently Asked Questions

What products do you sell ?

We offer a wide range of diagnostic test kits (e.g., dengue, malaria, typhoid, chikungunya), biomedical analyzers, reagents, and lab consumables for clinical and professional use.

Do you ship outside India?

Yes — international shipping is available depending on the product and destination. Some items may have regulatory or export restrictions; please contact us before ordering.

How do I place an order?

1. Browse products on the site.
2. Add desired items to the cart.
3. Proceed to checkout and complete payment.
You’ll receive an order confirmation by email.

What payment methods are accepted?

We accept major credit cards, debit cards, and supported digital payments via Shopify Payments.

Can I cancel or change my order?

Order changes or cancellations are accepted before shipping. Contact our support team as soon as possible with your order number.

What is your refund policy?

Refunds are processed according to our Refund and Return Policy.
• In general, sealed and unused products may be eligible for return.
• Opened, used, or perishable products are typically not eligible unless faulty.

How long does delivery take?

Shipping times vary by location and product availability. Estimated delivery will be shown at checkout — please allow extra time during high demand seasons.

Are your products certified?

Many of our products carry applicable certifications (e.g., ISO 13485 for manufacturing quality); individual product pages will specify available standards.

What if my item arrives damaged or defective?

If your product is damaged or defective, contact support within 48 hours of delivery with photos and order details. We’ll assist with replacement or refund as per policy.

Who do I contact for support?

Email: support@encorebiomedicals.com
Phone: +91 91368 84688