Privacy Policy
Last Updated: [01/10/2025]
Encore Biomedicals we is committed to protecting your personal information and
ensuring transparency in how we collect, use, store, and safeguard your data. This Privacy Policy outlines our practices when you interact with our website, products, services, WhatsApp communication, digital platforms, and business operations.
Information We Collect
We may collect the following categories of information when you interact with us:
1.1 Personal Information
• Name
• Email address
• Mobile number / phone number
• Business / workplace details
• Designation
• Address or location information
• Identification documents (if required for regulatory purposes)
1.2 Technical & Device Information
• IP address
• Browser type
• Device identifiers
• Operating system details
• Website usage behaviour (via cookies & analytics)
1.3 Transactional Information
• Purchase details
• Billing and shipping information
• Payment-related information (processed through secure third-party gateways)
1.4 Communication Data
• WhatsApp conversations
• Email correspondence
• Customer support interactions
• Feedback and survey responses
1.5 Clinical / Laboratory Information (If Applicable)
When using our diagnostic instruments, reagents, or software solutions, we may receive
anonymized or user-generated data required for system calibration, demo purposes, or technical support.
2. How We Use Your Information
We use the collected information for the following purposes:
• To provide, maintain, and improve our products and services
• To process orders, deliveries, and after-sales support
• To respond to inquiries, technical issues, and service requests
• To offer product recommendations, updates, and promotional communication
• To comply with regulatory guidelines and quality control requirements
• To improve customer experience and product performance
• For internal audits, analytics, and operational improvement
• To prevent fraud, protect our systems, and ensure lawful usage
3. Legal Basis for Processing
We process your personal data based on:
• Contractual necessity (order processing, support)
• Legitimate business interests
• Regulatory compliance
• Your consent (marketing communication, WhatsApp opt-ins)
4. Sharing of Information
We do not sell your information. We may share data only with:
• Authorized distributors or service partners for installation/support
• Third-party logistics providers for delivery
• Payment gateways for secure transactions
• IT, server, and cloud service providers
• Regulatory authorities, if required by law
• Marketing or CRM tools (WhatsApp API, email systems, etc.), strictly for business
communication. All partners are bound by confidentiality and data-protection agreements.
5. Data Storage & Security
We use industry-standard security measures to protect your data:
• Secure servers & encrypted communication
• Controlled access protocols
• Regular security audits
• Data backup and disaster recovery architecture
While we strive for full security, no system is 100% risk-free, and we maintain protocols to minimize exposure.
6. Cookies & Tracking Technologies
Our website may use cookies to:
• Improve user experience
• Analyze traffic and usage patterns
• Personalize content and marketing
You may disable cookies in your browser settings, but certain features may not function fully.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
• Access your data
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Withdraw consent for WhatsApp / email communication
• Request data portability
To exercise your rights, please contact:
📧 encorebiomedicals@gmail.com
8. Data Retention
We retain your information only as long as necessary for:
• Order fulfillment
• Legal obligations
• After-sales service
• Warranty support
• Product safety and regulatory compliance
• After expiry of the retention period, data is securely deleted.
9. WhatsApp Communication Policy
By messaging Encore Biomedicals on WhatsApp:
• You consent to receive updates, product details, offers, and support messages
• We may store chat history for service improvement
• You can opt out anytime by sending “STOP”
10. Children’s Privacy
Our products and services are not intended for individuals under 18.
We do not knowingly collect data from minors.
11. Policy Updates
This Privacy Policy may be updated periodically.
The updated version will be posted on our website and digital platforms with a new “Last Updated” date.
12. Contact Information
For questions, concerns, or requests related to this Privacy Policy:
Encore Biomedicals
Email: encorebiomedicals@gmail.com
WhatsApp: 9136884611
Navi Mumbai, Maharashtra, Indi